The BIGGEST MISTAKE made with training.
Brad Lea, founder of LightSpeed VT, talks raw and real about the issues with training, why most people under value it and the benefits of training when implemented properly. It’s interesting to see a video about the problems created by management decisions around training, coming from the other side of the world, from someone we […]
When you want to quit… DON’T!
Wayne Berry answers an email from a sales client who asks “Did you ever feel like quitting early in your career because of the rejection?” He talks about how to maintain a positive attitude at all times.
Don’t Wait For Perfection (The Gladys Knight Story)
In the mid 1990s Wayne Berry presented on a multi speaker tour of Australia and South East Asia. That speaker line up included James Rohn, Rev Robert Schuler, and Les Brown. Wayne met Gradys Knight of Motown fame (Gladys Knight and the Pips) at dinner on the first night of the tour. She was married […]
What the Mercedes sales person should have done
Sometimes things will go wrong. The important thing is what you then do when it does. Wayne Berry: When things go wrong it’s an opportunity to show how much you really care and build an even stronger customer relationship. When you do, your customer can in most cases be turned from unhappy to being an […]
My Bad Mercedes Customer Service Experience
If you buy a Mercedes you expect a high quality vehicle and high quality service right? Wayne Berry: But in the end it comes down to the people in the dealership that will determine your customer experience. But it’s good to know you can always take any customer service problems direct to Mercedes right, and […]
One choice can change EVERYTHING in life
Where we have arrived today in our life has been the result of a series of choices and decisions we have made along the way in our life. Think about that. If you had made even one different choice, it is likely you would not be sitting reading these words right now. You would have […]