First Impressions On The Telephone Count
First impressions count, face to face and on the telephone. In this video Wayne Berry explains why tonality and attitude on the telephone is so important because it creates a FIRST IMPRESSION and why first impressions do count. So many business and sales people lose business right at that point and he gives a very […]
Using “Disturbing Questions” While Selling And Negotiating
People will not be open to new ideas if they are perfectly happy with their current situation. While this should be obvious, many sales people and business people don’t seem to understand this. They launch off into a “show and tell” presentation about something only to hear the other person say “Sounds good, but right […]
Why It’s Important To Return Calls and Emails Quickly
Is it important to return phone calls and emails promptly? Wayne Berry explains in this video why he thinks it is very important to return calls and emails promptly. He believes that the way we treat people early in a relationship is often a “preview of coming attractions”. In other words, if someone is slow […]
Words To Avoid When Selling
Are there certain words and phrases that should be avoided when selling? In this video Wayne Berry shares with you some “NO-NOs” about words, phrases and philosophies that should be avoided in selling because they destroy your credibility.
It Ain’t Over Until The Fat Lady Sings
Should you invest in training someone based on their age? They say you can’t teach an “old dog” new tricks. In this video Wayne Berry talks about the wisdom or not or investing in staff who are over 55, 60 or heavens above…65. Apart from it likely being against labor laws today to discriminate against […]
3 Steps To Making a Sincere Compliment
Using compliments is a great way to build rapport. However if a compliment is perceived as insincere then it actually will do more harm than good. In this video Wayne Berry shares a simple 3 step process for ensuring your compliments sound sincere and indeed are sincere,