How To Use Skype and Video Conferencing For Selling
Terry Brock, Skype’s Chief Enterprise Blogger interviews Wayne Berry and discusses how we can use Skype and other video conferencing systems (eg. Zoom.us) to be more effective in selling and doing business globally. If you are not using Skype, Zoom.us or some other video conferencing system to save you travel time and to enable you […]
How to get prospects to see you as trustworthy
The ability to build TRUST and RAPPORT is one of most important skills that every sales professional, leader and business person needs to have fully developed. In this video Wayne Berry explains why this is true, and more importantly exactly what you can say and do so people do see you as trustworthy, not just […]
How to become a Doctor of Sales
In this video Wayne Berry explains how to become a Generation 4 or Generation 5 Sales Professional. What he calls a “Doctor of Sales”. Do this and you will standout head and shoulders above any competitors.
What the Mercedes sales person should have done
Sometimes things will go wrong. The important thing is what you then do when it does. Wayne Berry: When things go wrong it’s an opportunity to show how much you really care and build an even stronger customer relationship. When you do, your customer can in most cases be turned from unhappy to being an […]
My Bad Mercedes Customer Service Experience
If you buy a Mercedes you expect a high quality vehicle and high quality service right? Wayne Berry: But in the end it comes down to the people in the dealership that will determine your customer experience. But it’s good to know you can always take any customer service problems direct to Mercedes right, and […]
How To Build Trust – Make a Promise and Keep It!
Why it’s so important to keep promises! In this video Wayne Berry passes along some sage advice from Marketing Guru Winston Marsh from Melbourne Australia. He explains why it is so important to DO WHAT YOU PROMISED YOU WOULD DO and why even small promises are important. Like “I’ll call you back later today”. Everything […]