Go see the people!
Seeing people face to face is far more powerful than calling them by phone or sending them an email. Wayne Berry: Seems obvious right? So why do many sales people avoid making the effort to visit live with prospects? In some cases I know that it’s fear, particularly when doing a follow up call, because […]
Prospecting in your data base
Prospecting in your data base should yield some great new business and great referrals. In this video Wayne Berry explains the importance of maintaining a data base of clients and prospects, so it becomes a perfect place to prospect for new business and to gain quality referrals.
What the Mercedes sales person should have done
Sometimes things will go wrong. The important thing is what you then do when it does. Wayne Berry: When things go wrong it’s an opportunity to show how much you really care and build an even stronger customer relationship. When you do, your customer can in most cases be turned from unhappy to being an […]
My Bad Mercedes Customer Service Experience
If you buy a Mercedes you expect a high quality vehicle and high quality service right? Wayne Berry: But in the end it comes down to the people in the dealership that will determine your customer experience. But it’s good to know you can always take any customer service problems direct to Mercedes right, and […]
Why It’s Important To Return Calls and Emails Quickly
Is it important to return phone calls and emails promptly? Wayne Berry explains in this video why he thinks it is very important to return calls and emails promptly. He believes that the way we treat people early in a relationship is often a “preview of coming attractions”. In other words, if someone is slow […]
The Fastest and Easiest Way to Set Up a Remote Meeting
IMPORTANT TO READ. Using video conferences for meetings is growing in popularity and acceptance today. In this short video Dale Beaumont of Business Blue Print shares one way of doing this quickly and easily. We also highly recommend zoom.us. Whilst selling face to face, particularly on the first meeting is highly desirable and is in […]